Last updated: August 20, 2026
Welcome to the Outdoor Optur Frequently Asked Questions page.
Below you can find answers to common questions regarding orders, payment, shipping, delivery, tracking, returns, refunds and customer support.
1. Where do you deliver?
We currently deliver to eligible destinations throughout Europe.
Delivery availability may depend on:
- Destination country or region;
- Postal code;
- Local carrier coverage;
- Product type;
- Package size or weight;
- Customs or import restrictions; and
- Other logistical limitations.
The availability of delivery to your address will be confirmed during checkout.
2. How long does order processing take?
Orders are normally processed within 1–2 business days after they have been successfully placed and confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may occasionally take longer if:
- Payment or order information requires verification;
- The delivery address is incomplete;
- A product is temporarily unavailable;
- Fraud-prevention checks are required; or
- We are experiencing an unusually high order volume.
3. How long does delivery take?
Standard delivery within eligible European destinations generally takes approximately:
5–7 business days after dispatch.
This estimate does not include the normal 1–2 business day order-processing period.
Delivery times are estimates and may occasionally be affected by customs processing, public holidays, carrier delays, severe weather, remote locations or other circumstances outside our reasonable control.
4. How much does shipping cost?
Any applicable shipping charge will be displayed during checkout before you place your order.
Where free shipping is available, this will be stated on the applicable product page, promotion or checkout page.
Additional charges may apply for certain special, expedited or remote-area delivery services where applicable.
5. How can I track my order?
Where tracking is available, we will normally send tracking information to the email address provided when you placed your order.
Your shipping confirmation may include:
- Carrier name;
- Tracking number;
- Tracking link;
- Dispatch date; and
- Other relevant delivery information.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If you need help tracking your parcel, please contact:
Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08
Please include your order number.
6. What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on your destination and order, available methods may include:
- PayPal
- Cash on Delivery (COD)
- Other payment methods displayed during checkout, where applicable
Payment availability may vary according to your country, currency, product, order value and delivery method.
Only the payment methods displayed during checkout are available for your order.
7. Do you accept PayPal?
Where PayPal is displayed during checkout, you may use PayPal to pay for your order.
You may be redirected to PayPal to securely authorize and complete the transaction.
Outdoor Optur will never ask you for your PayPal password or PayPal login credentials by email or telephone.
8. Do you offer Cash on Delivery?
Cash on Delivery (COD) may be available for eligible orders and destinations where this option appears during checkout.
When COD is selected, payment is generally made to the delivery carrier when the parcel is delivered.
Cash on Delivery availability may depend on:
- Country;
- Region;
- Postal code;
- Product;
- Order value; and
- Delivery provider.
If COD does not appear during checkout, it is not available for that particular order.
9. Is payment secure?
We take reasonable measures designed to provide a secure checkout environment.
Payments may be processed through Shopify, PayPal or other authorized payment providers.
For your security:
- Never send passwords by email;
- Never send PayPal login credentials to customer support;
- Never send your PIN code;
- Never send complete payment-card details by email; and
- Always review your order details before confirming payment.
Please review our Payment Policy and Privacy Policy for additional information.
10. What currency will I be charged in?
The applicable currency and final amount payable will be displayed during checkout before you submit your order.
Depending on your payment provider or bank, currency conversion or exchange-rate charges may be applied independently by that provider.
11. Will I have to pay VAT, customs duties or import charges?
Cross-border orders may be subject to VAT, customs duties, import taxes, customs-clearance fees or other charges depending on the destination.
Where such charges are included in the purchase price, this will be reflected during checkout where applicable.
Where charges are imposed independently by customs or other public authorities, additional amounts may apply depending on the destination.
Please review our Shipping and Delivery Policy for more information.
12. Can I change my order after placing it?
Please contact us as soon as possible if you need to change an order.
Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08
We will make reasonable efforts to assist you.
However, once an order has entered processing, fulfilment or shipping, we cannot guarantee that changes can still be made.
13. Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order.
If the order has not yet entered fulfilment or been dispatched, we may be able to cancel it.
If the parcel has already been dispatched, cancellation may no longer be operationally possible, but any applicable statutory withdrawal or return rights remain unaffected.
14. What should I do if I entered the wrong delivery address?
Please contact us immediately if you notice an error in your delivery address.
Email: krellelinde@gmail.com
If the order has not yet been dispatched, we may be able to update the address.
Once the parcel has been shipped, we cannot guarantee that the delivery address can be changed.
Reasonable additional delivery costs caused by an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.
15. What happens if my parcel is delayed?
Delivery delays may occasionally occur due to:
- Carrier congestion;
- Customs processing;
- Public holidays;
- Severe weather;
- Transportation interruptions;
- Regulatory restrictions;
- Incorrect delivery information; or
- Other circumstances outside our reasonable control.
If your estimated delivery period has passed and tracking information has not been updated for an extended period, please contact us.
Email: krellelinde@gmail.com
Please include your order number and tracking information where available.
16. What should I do if my parcel appears to be lost?
First, please:
- Check the tracking information;
- Confirm your delivery address;
- Ask household members;
- Check your building reception or mailroom;
- Check any authorized safe location; and
- Contact the local carrier where appropriate.
If the parcel still cannot be located, please contact us with your order number.
If the shipment is confirmed as lost under circumstances for which we are responsible, an appropriate remedy may include a replacement or refund.
Under Danish consumer guidance, the online seller generally remains responsible for the parcel until it has been delivered to the consumer, subject to specific exceptions where the consumer independently chose a carrier not offered by the seller.
17. What should I do if my order arrives damaged?
Please inspect your order as soon as reasonably possible after delivery.
If the parcel or product arrives damaged, contact us promptly and provide:
- Your order number;
- A description of the damage;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the problem where relevant.
Please keep the original packaging until the matter has been reviewed.
After reviewing the issue, we may provide an appropriate solution such as repair, replacement, return or refund, depending on the circumstances and applicable law.
18. What if I receive the wrong product?
If you receive a product different from the one you ordered, please contact us promptly.
Please provide:
- Your order number;
- Photographs of the product received; and
- A photograph of the shipping label.
After reviewing the matter, we may arrange an appropriate replacement, return or refund.
19. What if part of my order is missing?
If your order arrives with a missing product, accessory or component, please contact us.
Please provide:
- Your order number;
- Photographs of all products received;
- Photographs of the outer packaging; and
- A photograph of the shipping label.
We will review the issue and provide an appropriate solution.
20. What is your return period?
We offer a voluntary 30-day return policy for eligible products.
You may request an eligible return within 30 days after receiving the product, subject to the conditions stated in our Return and Refund Policy.
For voluntary returns outside the statutory withdrawal period, eligible products should generally be:
- In the condition in which they were received;
- Unused or unworn;
- Complete with original accessories and components;
- Returned with the original packaging where reasonably possible; and
- Accompanied by proof of purchase.
Please review our Return and Refund Policy before sending a product back.
21. Do EU/EEA customers have a 14-day right of withdrawal?
Yes. Consumers making eligible online purchases generally have a statutory 14-day right of withdrawal.
For goods, the withdrawal period generally starts when the consumer receives the product.
You must clearly inform us that you wish to withdraw from the purchase before the withdrawal period expires. You then generally have a further 14 days to return the goods.
This statutory right is separate from our voluntary 30-day return policy.
22. Do I need to give a reason when exercising my 14-day withdrawal right?
No. Where the statutory right of withdrawal applies, you generally do not need to provide a reason for withdrawing from the purchase.
However, you must clearly notify us that you wish to withdraw.
Simply refusing to collect a parcel does not necessarily constitute a valid withdrawal notification.
23. Can I open or inspect a product during the 14-day withdrawal period?
Where the statutory withdrawal right applies, you may generally inspect and test the product in a manner comparable to what would reasonably be possible in a physical store.
If the product has been used beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for a reduction in value where permitted by law.
24. Who pays return shipping costs?
For a normal change-of-mind return under the statutory withdrawal right, the customer is generally responsible for the direct return shipping cost where this responsibility was properly disclosed before purchase.
For voluntary returns under our 30-day return policy after the statutory withdrawal period, the customer is also normally responsible for return shipping unless otherwise agreed.
You will not normally be responsible for reasonable return shipping costs where the return is caused by:
- A defective product;
- A product damaged during delivery;
- An incorrect product;
- Missing components; or
- Another confirmed error attributable to us.
25. How do I request a return?
Before returning a product, please contact us:
Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08
Please provide:
- Your name;
- Order number;
- Product concerned;
- Reason for the return where relevant; and
- Photographs or videos if the product is damaged, defective or incorrect.
We will provide the applicable return instructions.
Please do not send a return parcel on a postage-due or unauthorized Cash on Delivery basis unless we have expressly agreed to this in advance.
26. Where do I return a product?
Please contact us before returning any product so that we can provide the correct return instructions.
Unless a different authorized return address is provided to you in writing, our registered business address is:
Outdoor Optur
C/O K.Lindegaard
Westend 26, 1. tv
1661 København V
Denmark
Do not send a return until you have reviewed our Return and Refund Policy and received any necessary return instructions.
27. When will I receive my refund?
Refund timing depends on the reason for the return and the applicable return rights.
For a valid statutory withdrawal, reimbursement must generally be made without undue delay and within the legally required period. For goods, the seller may in certain circumstances withhold reimbursement until the goods have been received back or the consumer provides evidence that they have been returned.
For an approved return under our voluntary 30-day return policy, the refund will normally be processed after the returned product has been received and inspected.
Your bank, PayPal or other payment provider may require additional processing time before the refunded amount appears.
28. How will my refund be paid?
Where possible, an approved refund will normally be issued using the original payment method unless another method is agreed or required.
For PayPal purchases, refunds will normally be processed through the relevant PayPal transaction.
For Cash on Delivery purchases, we may need to contact you to arrange an appropriate refund method because the original payment was collected by the courier.
Never send passwords or complete payment-account credentials by email.
29. What if my product develops a fault?
If your product is defective or does not conform to the purchase agreement, please contact us with your order number and a description of the problem.
Depending on the circumstances, applicable remedies may include:
- Repair;
- Replacement;
- Appropriate price reduction; or
- Refund.
For consumer purchases covered by Danish law, the Danish Sale of Goods Act generally provides a two-year right to complain about defects (reklamationsret); mandatory rights cannot be shortened by store policy.
30. Is the 30-day return policy the same as the legal warranty for defective goods?
No.
Our voluntary 30-day return policy, the statutory 14-day withdrawal right, and statutory rights relating to defective or non-conforming products are separate rights.
Using or allowing one return period to expire does not automatically remove other mandatory rights that may apply.
31. Can sale or discounted products be returned?
A discounted price does not automatically remove mandatory consumer rights.
In particular, eligible online purchases may still be covered by the statutory 14-day withdrawal right, and defective goods may still be covered by applicable statutory complaint rights.
Any additional voluntary return eligibility is governed by our Return and Refund Policy.
32. Can I exchange a product?
Direct exchanges may not always be available because product availability can change.
Where an exchange cannot be processed directly, the usual procedure is to:
- Request a return for the original product;
- Complete the applicable return process; and
- Place a new order for the preferred product or variation.
Please contact us if you need assistance.
33. What happens if I refuse or do not collect my parcel?
Please contact us if you no longer wish to receive an order.
Simply refusing or failing to collect a parcel may not by itself constitute valid exercise of a statutory withdrawal right; where withdrawal rights apply, you should clearly notify us of your decision.
Where permitted by law, reasonable costs caused by an unjustified refused or uncollected parcel may affect an applicable voluntary refund.
Mandatory consumer rights remain unaffected.
34. How do I contact customer service?
For questions about products, orders, payments, shipping, delivery, returns or refunds, please contact:
Outdoor Optur
Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08
When contacting us about an existing order, please include your order number whenever possible.
35. What are your company details?
Company name: Outdoor Optur
CVR number: 46551982
Responsible person: Kristian Kjær Lindegaard
Registered address:
C/O K.Lindegaard
Westend 26, 1. tv
1661 København V
Denmark
Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08