Shipping and Delivery Policy

Last updated: August 19, 2026

This Shipping and Delivery Policy explains the shipping, order processing, delivery, tracking and related procedures applicable to orders placed with Outdoor Optur.

Please review this Policy before placing an order.

1. Company Information

The online store is operated by:

Company name: Outdoor Optur
CVR number: 46551982
Responsible person: Kristian Kjær Lindegaard

Registered address:
C/O K.Lindegaard
Westend 26, 1. tv
1661 København V
Denmark

Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;

• Local carrier coverage;

• Customs or import restrictions;

• Product type;

• Package size or weight; and

• Other logistical limitations.

The availability of delivery to your address will be confirmed during checkout.

If delivery to the address you provide is unavailable or legally restricted, we may decline or cancel the affected order.

If payment has already been collected for an order that we are unable to fulfil, the applicable amount will be refunded using the original payment method or another appropriate method where necessary.

3. Order Processing

Orders are normally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Order processing may take additional time where:

• Payment information requires verification;

• The delivery address is incomplete or incorrect;

• The order contains multiple products;

• A product is temporarily unavailable;

• Fraud-prevention or order-verification checks are required; or

• We are experiencing an unusually high volume of orders.

If additional information is required to process your order, we may contact you using the contact information provided during checkout.

4. Estimated Delivery Time

The estimated transportation time for standard deliveries within Europe is generally:

5–7 business days after dispatch

Please note that this delivery period does not include the 1–2 business day order-processing period.

These timeframes are estimates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, peak periods, public holidays, remote locations and other circumstances outside our reasonable control.

Delivery may take longer for:

• Remote locations;

• Islands;

• Areas with limited carrier coverage;

• Orders requiring customs clearance;

• Destinations affected by local restrictions;

• Public holidays; or

• Circumstances outside our reasonable control.

5. Shipping Charges

Any applicable shipping or delivery charge will normally be displayed during checkout before you submit your order.

Where free shipping is offered, this will be stated on the applicable product page, promotional page or during checkout.

Additional delivery charges may arise in certain circumstances, such as:

• Special or expedited shipping requested by the customer;

• Redelivery caused by an incorrect or incomplete address supplied by the customer;

• Failure to collect a parcel within the carrier's collection period;

• Refusal of delivery without an applicable legal reason; or

• Additional remote-area or carrier charges.

Where prior disclosure is required by applicable law, additional charges will not be imposed without appropriate notice.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and destinations where this payment option is displayed during checkout.

Where Cash on Delivery is selected:

• Payment is made to the delivery carrier when the parcel is delivered;

• The recipient may need to prepare the exact amount where required by the carrier;

• Available payment methods may vary depending on the local carrier;

• The recipient may be required to confirm delivery or identity where reasonably required;

• Delivery may not be completed if payment cannot be collected; and

• Repeated unjustified refusal of COD parcels may result in restrictions on future COD orders where permitted by law.

Cash on Delivery may not be available for every:

• Country;

• Region;

• Postal code;

• Product;

• Order value; or

• Delivery service.

Only payment methods displayed during checkout are available for the relevant order.

7. Order Confirmation and Dispatch

After placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation acknowledges receipt of your order but does not necessarily mean that the parcel has already been dispatched.

Once the parcel has been handed to the carrier, we may send a shipping or dispatch confirmation containing information such as:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other relevant delivery information.

Please check your spam or junk email folder if you are expecting an order or shipping notification and have not received it.

8. Shipment Tracking

Where tracking is available, tracking information will normally be sent to the email address provided when the order was placed.

Tracking information may include:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Current shipment status.

Please note that tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

In some destinations, the original tracking number may be replaced with a local carrier tracking number after the parcel enters the destination country.

If you need assistance tracking your order, please contact:

Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08

Please include your order number when contacting us.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please check:

• Recipient's full name;

• Street name and house/building number;

• Apartment or unit number, where applicable;

• Postal code;

• City;

• Country;

• Telephone number; and

• Email address.

If you discover an error in the delivery information, please contact us as soon as possible.

We will make reasonable efforts to correct the address before dispatch. Address changes may not be possible after the order has entered processing or has been dispatched.

If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable redelivery or reshipping costs where permitted by law.

This does not apply where the delivery failure was caused by an error attributable to Outdoor Optur or its contracted delivery provider.

10. Delivery Attempts and Uncollected Parcels

The carrier may make one or more delivery attempts depending on local delivery procedures.

If nobody is available to receive the parcel, the carrier may:

• Attempt delivery again;

• Leave the parcel in an authorized safe location;

• Deliver the parcel to a collection point;

• Contact the recipient;

• Leave a delivery notice; or

• Return the parcel to the sender.

Customers should monitor available tracking information and collect parcels within the collection period specified by the carrier.

If a parcel is returned because it was not collected or was refused without an applicable legal reason, reasonable return or redelivery costs may be charged or deducted from an applicable refund where permitted by law.

Mandatory consumer rights remain unaffected.

11. Delivery Delays

Delivery delays may occasionally occur because of circumstances including:

• Severe weather;

• Carrier congestion;

• Customs inspections;

• Public holidays;

• Strikes;

• Transportation interruptions;

• Incorrect delivery details;

• Regulatory inspections;

• Border restrictions;

• Natural disasters; or

• Other circumstances outside our reasonable control.

If your estimated delivery period has passed or tracking information has not been updated for an extended period, please contact us.

We will review the available shipment information and, where appropriate, contact the carrier.

Estimated delivery periods do not remove any mandatory consumer rights available under applicable law.

12. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.

If you believe your parcel may be lost, please first:

• Review the tracking information;

• Confirm that the delivery address is correct;

• Check with household members;

• Check the building reception or mailroom;

• Check any authorized safe location; and

• Contact the local carrier where appropriate.

If you still cannot locate your parcel, please contact:

Email: krellelinde@gmail.com

Please provide your order number.

We will review the shipment information and may open an investigation with the relevant carrier.

If the parcel is confirmed as lost under circumstances for which Outdoor Optur is responsible, we will provide an appropriate remedy.

Depending on the circumstances and product availability, this may include:

• Sending a replacement; or

• Issuing a refund.

Any remedy will be handled in accordance with applicable consumer law.

13. Damaged Parcels or Products

Please inspect your parcel and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, please contact us promptly and provide, where reasonably available:

• Your order number;

• A description of the damage;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Photographs or videos of the damaged product; and

• Other relevant evidence reasonably necessary to review the issue.

Please keep the original packaging until the matter has been reviewed.

If a product is confirmed to have been damaged during delivery, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

14. Incorrect or Missing Products

If you receive:

• The wrong product;

• The wrong model or variation;

• An incomplete order; or

• An order with missing components or accessories,

please contact us promptly.

Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08

Please provide:

• Your order number;

• A description of the problem;

• Photographs of the parcel;

• Photographs of the products received; and

• A photograph of the shipping label.

After reviewing the information, we may, as appropriate:

• Send the correct product;

• Send a missing component;

• Arrange a return; or

• Issue an applicable refund.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;

• Import duties;

• Value-added tax (VAT);

• Customs-clearance fees;

• Handling charges; or

• Other charges imposed by authorities in the destination country.

Where taxes, customs charges or import fees are included in the purchase price, this will be reflected or stated during checkout where applicable.

Unless expressly stated otherwise during checkout, customers may be responsible for customs duties, import taxes and other charges independently imposed by authorities in the destination country.

Outdoor Optur does not control charges imposed independently by customs authorities.

Customers are responsible for ensuring that products ordered may lawfully be imported into the destination country.

Refusing a parcel solely to avoid legally applicable customs duties or import charges may result in reasonable return costs being deducted from an applicable refund where permitted by law.

16. Transfer of Risk

For consumer orders, the risk of accidental loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Where the customer independently appoints a carrier that was not offered by us, different rules may apply in accordance with applicable law.

Nothing in this section limits mandatory consumer rights.

17. Returns and Withdrawal Rights

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Consumers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible distance purchases.

Where the statutory right of withdrawal applies:

• The consumer must notify us within the applicable withdrawal period;

• The goods must be returned within the legally applicable period; and

• The consumer is responsible for the direct cost of returning the goods where this responsibility was properly disclosed before purchase.

Customers will not normally be responsible for reasonable return shipping costs where the return is caused by:

• A defective or non-conforming product;

• A product damaged during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to Outdoor Optur.

Please review our Return and Refund Policy for complete information regarding returns and refunds.

18. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08

We will make reasonable efforts to assist you.

However, once an order has entered processing or has been dispatched, we may no longer be able to modify or stop the shipment.

This does not affect any mandatory statutory cancellation or withdrawal rights available to you.

19. Force Majeure

We are not responsible for delays or failures caused solely by events outside our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government restrictions;

• Epidemics;

• Labor disputes;

• Customs closures;

• Carrier interruptions;

• Telecommunications failures; or

• Transportation network disruptions.

Where such an event affects an order, we will take reasonable steps to reduce the disruption and provide relevant information to affected customers where reasonably possible.

Mandatory consumer rights remain unaffected.

20. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

• Delivery providers;

• Delivery areas;

• Estimated delivery periods;

• Business operations;

• Legal or regulatory requirements; or

• Logistics procedures.

The latest version will be made available through our online store with an updated revision date.

Changes will not retroactively remove mandatory rights associated with orders already concluded.

21. Contact Information

For questions regarding shipping, delivery, tracking, delayed parcels, damaged parcels or an order, please contact:

Outdoor Optur
CVR number: 46551982
Responsible person: Kristian Kjær Lindegaard

Registered address:
C/O K.Lindegaard
Westend 26, 1. tv
1661 København V
Denmark

Email: krellelinde@gmail.com
Telephone: +45 61 79 11 08